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Support Info

Please read our policies carefully.

By accessing and using this Site, you hereby agree to the terms of the Privacy Policy and General Terms and Conditions of Use.


We offer several methods of secure payment processing. If you have any questions regarding your order, please feel free to contact us between 9:30a.m. and 5:00p.m. PST, Tuesday through Friday or between 10:00a.m. and 5:00p.m. PST, Saturdays.

In some cases your order can be paid by Company check, Certified check or Money order. If you choose to send a Personal check, we will have to wait 7-10 business days until your check has cleared before we can ship your order. PLEASE be sure that funds are available, as our bank charges us a penalty for each NSF check.
Please do not send cash.

For more information, we will gladly answer any question you might have at: 1-760-744-1000
or send us an email to shopthegemgarden@gmail.com


Free shipping may be included with some orders.
All in-stock merchandise will be shipped immediately. Due to stock demand, certain items may not always be readily available. These items will be shipped immediately upon availability or drop shipped via the manufacturer. Please allow up to 2 weeks for delivery for back-order items.
International questions (please see our International Customers Information section).

Return & Exchange Policy

If your item(s) from Shop The Gem Garden fails to meet your expectations for any reason, please send your package to us within 30-Days of the receipt date for 100% Money Back on your purchase.

Please see our Return policy section

We are sorry, but at this time we do not offer an exchange program.

We cannot accept any damaged or missing products for refund.

Damaged in Shipment - DOA

If your item is damaged in shipment, please hold the merchandise and the package it came in. Contact the delivering carrier (FedEx, UPS, USPS, etc.) to arrange for an inspection and then notify us.

Added Value Services

We offer a vast array of additional jewelry, gemological and lapidary services. Please contact us for further information on these services.
Or visit the Hays Gemological Services website and read more about some of the other services we provide.

Call Customer Service: 1(760)744-1000